Orders
What happens if I enter wrong information?
If you have provided incorrect information such as address, email address or telephone number, please contact our Customer Service as soon as possible so we can manage to change your information prior to sending your order.
Unfortunately, if incorrect information affects the delivery of your package and your order is already sent out, as a customer you are responsible for the extra cost that may occur.
Can I cancel or make changes to my order?
Unfortunately, we cannot cancel or make changes to an existing order, but if you contact us as soon as possible, we may be able to cancel the order before it leaves our stockroom.
However, we cannot guarantee that we will have enough time to cancel your order, as our production prides on getting products heading our customers’ way quickly.
How can I track my order?
You will receive a delivery confirmation email as soon as your order leaves our production. Just double check to make sure it did not land in your Junk folder, as emails sometimes end up there by accident.
Do you offer 100% Satisfaction Guarantee?
Yes, it is our highest priority to have satisfied customers. If you are in any way dissatisfied with your order, please contact our Customer Service and we’ll take care of you.
Delivery
What happens if I haven’t received my order?
If you have not received your order, please first check if you have provided us with the correct information. If you have provided the correct information, contact our Customer Service and we will help you.
What happens if I don’t collect my package?
We will make delivery attempts twice. If products are returned to us due to customer failing to pick up or receive their package, we will charge you for the delivery fee. This covers shipping to and from you, as well as handling and restocking of products.
How do you ship packages?
We have our in-house delivery within NCR and our shipping partner for shipment outside NCR is LBC. We ship only within the Philippines.
What is the cost of shipping?
Metro Manila: ₱167
Express print and delivery within 3 hours in Metro Manila: ₱727
Luzon / Visayas / Mindanao: ₱335
*Express print and delivery within 3 hours in Metro Manila is available on weekdays only.
*Order before 6PM for express print and delivery.
How long will delivery take?
Metro Manila: 1-3 working days
Express print and delivery in Metro Manila: 3 hours
Luzon/ Visayas/ Mindanao: 3-7 working days
*Express print and delivery within 3 hours in Metro Manila is available on weekdays only.
*Order before 6PM for express print and delivery.
Payment
How do I pay?
Payment options
Cash on delivery (COD)
Debit/Credit card via Paymongo
GCash via Paymongo
Bank Transfer to BPI, BDO and Metrobank
Our posters
What kind of paper are your posters printed on?
We print our posters on matte 350 GSM uncoated premium paper. We have chosen to use a matte surface for a high-quality texture with no glare.
Can I hang posters outdoors or on wet areas?
We do not recommend hanging any of our posters on a wet environment because they should not be exposed to too much moisture. You are always welcome to contact our Customer Service if you are unsure of what surfaces your poster can be used on.
Are posters with frames?
No, frames are not included. You need to order the frames separately. If you order frame, we assemble the print with frame for you and all you need is a hook to hang it. It has already a hanger on the back.
Our frames
Are frames included when I buy posters?
No, we sell posters and frames separately. If you order frame, we assemble the print with frame for you and all you need is a hook to hang it. It has already a hanger on the back.
What are your frames made of?
Our frames are made of polystyrene plastic MDF plywood, painted with matte finish and with acrylic glass.
What are the dimensions of the frames?
Frames thickness and width:
| Size | Width | Thickness |
|---|---|---|
| 21x30cm | Approximately 1.6cm | 1/2 in | Approximately 1.5cm | 1/2 in |
| 30x40cm | Approximately 1.8cm | 5/8 in | Approximately 1.5cm | 1/2 in |
| 40x50cm | Approximately 1.8cm | 5/8 in | Approximately 1.5cm | 1/2 in |
| 50x70cm (Black frame, White frame, Wood frame) | Approximately 3cm | 1 1/4 in | Approximately 2cm | 3/4 in |
| 50x70cm (Gold frame, Silver frame) | Approximately 2.2cm | 7/8 in | Approximately 2.2cm | 7/8 in |
| 61x91cm (Black frame, White frame, Wood frame) | Approximately 3cm | 1 1/4 in | Approximately 2cm | 3/4 |
| 61x91cm (Gold frame, Silver frame) | Approximately 2.3cm | less than 1 inch | Approximately 2.3cm | less than 1 inch |
Exchange
How do I exchange a product?
If you would like to exchange a received product for something different, it is processed like a regular return. We do not exchange ordered customized frames. Please contact our Customer Service for assistance.
What if a product is damaged or incorrect?
We will make sure to replace the product as soon as possible if you receive a defective or incorrect product. Please contact our Customer Service and we will get back to you shortly.
